Privacy Policy
Effective Date: 7 March 2025
At AI Seer, a Singapore registered company with our registered address in Singapore, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, process and disclose your personal data when you use our AI-powered fact-checking web application, Facticity at app.facticity.ai. By using Facticity.AI, by signing up as a customer and/or by providing your personal information to us in relation to Facticity, you agree to the collection, use and processing of your information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information: We may collect personal information such as your name, email address, and other details when you create an account, subscribe to our services, or contact us for support about Facticity.
Usage Data: We collect information about how you interact with Facticity.ai, such as your queries, input data, IP address, browser type, operating system, access times, and pages visited. This helps us analyze trends, improve our services, and provide a better user experience.
Content Data: As part of the multimedia fact-checking process, we may analyze the content you submit such as text, web-link, video, images, or audio (as may be provided in future) to provide fact-checking services. This content is processed by our employees and/or algorithms but will not be
shared with third parties unless necessary for the purpose of providing the service or as outlined in this policy.
2. How We Use Your Information
We use your information for the following purposes:
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To provide fact-checking services of Facticity or information about our services.
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To perform our contract with you, if you are a paid subscriber of Facticity.
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To personalize or improve our fact-checking services of Facticity.
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To respond to your inquiries, support requests, or provide customer service relating to Facticity.
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To analyze and understand usage patterns and trends to enhance the Facticity user experience, in accordance with our legitimate interests.
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To send you updates, newsletters, or communications (with your consent, where applicable) in relation to Facticity.
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To comply with applicable legal or regulatory obligations (including request by law enforcement) in relation to operations of Facticity.
3. Automated decision making
At Facticity, we utilize automated decision-making processes to support our AI-powered fact-checking services. Facticity analyses and evaluate information input by the user to assess accuracy and credibility and provides output made automatically using generative AI. Such output may include automated decision making such as deciding whether a statement is “true”, “false” or “unverifiable”. While these automated systems play a significant role in providing rapid fact-checking results, they are designed to assist human reviewers, not replace them. We monitor our systems and endeavor to continuously maintain or improve the fairness, transparency and accuracy of our assessments.
4. How We Protect Your Information
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to take all reasonable measures to protect your personal information, we are unable to guarantee absolute security. Accordingly, as a user of Facticity, do consider minimizing the use of personal information when using our services, or using methods such as anonymization or pseudonymization to protect your personal information.
5. Sharing Your Information
We do not sell or disclose your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers: We may share your information with third-party service providers for the purpose of operating our website or delivering services to you. These providers include:
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PostHog (User Analytics)
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Google Analytics (User Analytics)
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Oxylabs (Proxy Server)
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MongoDB (Hosted on Cloud Atlas) to store usage data
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Auth0 for authentication
Legal Requirements: We may disclose your information if required by applicable law or an authority in Singapore or to protect our legitimate business interests, safety, or the rights of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
6. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. If you wish to delete your account or request the deletion of your data, please contact us at enquiries@aiseer.co, and we will take appropriate action.
7. Your Rights and Choices
You have certain rights regarding your personal data, including:
Accessing Your Data: You can request a copy of the personal information we hold about you.
Correcting Your Data: You can update or correct any inaccuracies in your personal information.
Deleting Your Data: You can request that we delete your personal information, subject to any legal obligations or legitimate business purposes.
Opting Out of Communications: You can opt out of receiving marketing emails by following the unsubscribe link in any email you receive or contacting us directly.
8. Cookies and Tracking Technologies
Cookies are small files placed on your device when you visit our website at www.facticity.ai. We use cookies and similar tracking technologies to recognize you and your preferences, improve the performance of our app and website and to create statistical data enhance your experience with Facticity.AI. These tools from our third party service providers listed in paragraph 5 above help us analyze trends, track user movements, and store preferences. You can control cookies through your browser settings, but please note that disabling cookies may affect your experience on our site.
9. Third-Party Links
Our services may contain links to third-party websites, especially for source summaries which contain links to websites that provide supporting information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before submitting any personal information on external websites.
10. Storage and International Data Transfers
If you are accessing Facticity.ai from outside of the country where our servers are located, please be aware that your data may be transferred to, stored, and processed in a country that may have different data protection laws than your jurisdiction. By using our services, you consent to such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page, with a new "Effective Date" at the top. We encourage you to review this policy periodically for any updates.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Facticity.AI
Email: enquiries@aieer.co
Website: https://www.facticity.ai / https://app.facticity.ai